• Collaborated with multidisciplinary teams to define web site functionality, navigation, interaction, architecture, and data flow; employed user-centered design techniques and methodology
• Managed user experience team during design phase of large-scale projects. Worked closely with project manager from scoping and requirements through QA
• Evaluated usability of complex web interfaces; targeted areas for improvement; suggested and documented solutions; worked closely with usability engineers to develop test scripts and evaluate results.
• Created detailed design documentation and specs: site maps, process flow diagrams, functional page schematics, and content inventory for sites. Developed low-fidelity HTML testing prototypes.
• Conducted competitive analyses and research used for designing commercial applications; developed user profiles and use scenarios.
• Negotiated design changes with a range of stakeholders and contributors, at all levels within the organization.

• Scheduled, coordinated, and tracked large, database-driven online projects from start to finish; helped articulate and refine project scope, and ensured continuity of site, and content's cohesion to business goals.
• Planned and produced content for print collateral and commercial web sites, collaborating closely with business and marketing management, designers, and contractors.
• Assisted the director and producer throughout the making of an independent feature film. Coordinated location scouting and prop purchases for various film and video projects.

• Wrote marketing materials for a large high-tech firm in Silicon Valley. Composed content for a wide range of marketing pieces, including web sites, brochures, direct mail pieces, press releases, and a promotional CD-ROM. Maintained and updated content for two corporate web sites.
• Edited a series of EC-funded studies on management practices at thirty-five of Europe's biggest companies (including Bosch, Nokia, and Volvo). Collaborated with authors and company managers.
• Edited reports for Shanghai Television's nightly English news broadcast.
• Undertook various editing and proofreading projects, including promotional collateral, brochures, web sites, game packaging, and film scripts.

• Taught English to college students and hotel employees in Shanghai, China, and to professionals in Brussels, Belgium.
• Coached Chinese journalists for Shanghai Television's English news program.

• www.patrickbay.com (a hat designer; also created identity, site design and development)
• www.worldsavings.com
• www.bluelight.com (Kmart's online store)
• www.epronet.com
• www.seasonbyseason.com
(a Communication Arts Site of the Week)
• www.shopintuit.com (in development)
• www.smithandhawken.com
• www.techtv.com (formerly ZDTV)

printed screenshots from these and other projects can be viewed upon request